Effective date: March 18, 2026
LARA Secure L.L.C. ("LARA Secure," "we," "us," or "our") provides a communication platform that helps local service businesses capture and respond to customer inquiries using AI. This Privacy Policy describes how we collect, use, store, and protect information when a business using our platform communicates with you.
When you contact a business that uses LARA Secure, we may collect the following information on behalf of that business:
Contact information: Your name, phone number, and email address as provided by you when you call, submit a web form, or send an email to the business.
Communication content: Voicemail recordings, voicemail transcriptions, web form submissions, email messages, and SMS text messages exchanged between you and the business.
Call metadata: Date and time of calls, call duration, and caller ID information provided by your telephone carrier.
Service request details: Information you provide about the services you are requesting, such as dates, times, locations, and service preferences.
We use your information to provide communication services to the business you contacted:
Transcribe your voicemail so the business can respond. Draft a response for the business owner to review and approve before it reaches you. Deliver the approved response via SMS or email. Provide scheduling and calendar tools for the business. Keep a record of communications for service continuity.
We do not use your information for marketing purposes. We do not sell, rent, license, or otherwise distribute your personal information to any third party.
Your data is stored on hardware controlled by LARA Secure — not on third-party cloud servers. We use encrypted storage, access controls, and network isolation to protect your information.
We use Twilio as our telecommunications provider for phone and SMS services. When you call or text a business using our platform, Twilio processes the call routing and message delivery. Twilio's handling of your data is governed by Twilio's own privacy policy.
Customer data belongs to the business you contacted, not to LARA Secure. We process it on their behalf as a service provider. The business is responsible for its own compliance with applicable privacy laws regarding your information.
We retain your communication data for as long as the business maintains an active account with LARA Secure. When a business terminates its relationship with us, we provide the business with a complete export of all customer data and delete it from our systems within 30 days of export confirmation.
You may request access to, correction of, or deletion of your personal information by contacting either the business you communicated with or LARA Secure directly. We will respond to deletion requests within 30 days.
You may opt out of receiving SMS messages at any time by replying STOP to any message. You may resume messages by replying START.
When you contact a business using our platform, you may receive SMS responses from the business via our service. These messages are transactional responses to your inquiry — not marketing or promotional messages. Message and data rates from your carrier may apply. Message frequency varies based on your interaction with the business. Mobile opt-in data, including phone numbers collected through SMS interactions, will never be shared with or sold to third parties or affiliates for marketing or promotional purposes.
Our platform uses AI to transcribe voicemails, classify inquiries, and draft responses. A human reviews and approves every AI-generated message before it reaches you, unless the business has set up automatic responses for specific routine inquiry types.
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will delete it promptly.
We may update this Privacy Policy. Changes will be posted here with an updated effective date. Continued interaction with businesses using our platform after changes are posted means you accept the updated policy.
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:
LARA Secure L.L.C.
Email: [email protected]
Web: larasecure.io