Effective date: April 20, 2026
These Terms of Service ("Terms") govern your use of the services provided by LARA Secure L.L.C. ("LARA Secure," "we," "us," or "our"). By using our platform, submitting information to us directly, or communicating with a business that uses our services, you agree to these Terms.
LARA Secure provides a communication platform that helps local service businesses ("Client Businesses") capture and respond to customer inquiries via phone, email, and web forms using AI. When you contact a Client Business, our platform may process your communication and deliver a response on their behalf.
LARA Secure also markets its own platform directly to prospective customers and current users. This includes sending SMS and email communications from LARA Secure to prospects who have submitted information through our own forms.
LARA Secure's platform facilitates two categories of SMS.
Program name: Client Business Response. When you contact a Client Business using our platform, you may receive SMS text messages in response to your inquiry. By initiating contact with a Client Business through a phone call, web form submission, or email, you consent to receive transactional SMS messages related to your inquiry. These messages are responses to your inquiry. Message frequency varies based on your interaction with the business. Message and data rates from your wireless carrier may apply.
Program name: LARA Secure Marketing. When you submit your phone number to LARA Secure through our own forms (for example, at larasecure.io/try) or otherwise consent to receive marketing communications from LARA Secure, you may receive SMS text messages from LARA Secure about our platform, including links to personalized product demonstrations, follow-up content about how our platform could serve your business, platform updates, and other promotional material. These messages come directly from LARA Secure. By submitting your phone number through an opt-in form on LARA Secure's website, you consent to receive these messages. Message frequency varies based on your interaction with us — typically up to five SMS per month per interaction. Message and data rates from your wireless carrier may apply.
You may opt out of receiving SMS messages at any time by replying STOP to any message received through our platform. After opting out, you will receive a confirmation message and no further SMS messages will be sent under that program. You may opt back in at any time by replying START.
For help with SMS messaging, reply HELP to any message or contact us at admin@larasecure.io.
Our platform uses AI to transcribe voicemails, classify inquiries, and draft responses. AI-generated content may contain errors.
For communications on behalf of a Client Business, a human reviews and approves every AI-generated message before delivery, unless the Client Business has set up automatic responses for specific routine inquiry types.
For communications from LARA Secure directly, AI may be used to personalize demonstrations and generate promotional content. LARA Secure reviews such communications as part of its platform oversight.
LARA Secure does not guarantee the accuracy of AI-generated content. For communications on behalf of a Client Business, the Client Business is responsible for reviewing and approving all communications sent to their customers through our platform.
Your personal information is handled per our Privacy Policy. Customer data is stored on hardware we control — not on third-party cloud servers.
Data collected on behalf of a Client Business belongs to that Client Business. LARA Secure processes it on their behalf.
Data submitted directly to LARA Secure through our own forms and channels is held and processed by LARA Secure as data controller.
You agree not to use our services or any communication channel facilitated by our platform to transmit unlawful, threatening, abusive, harassing, defamatory, or otherwise objectionable content. We reserve the right to refuse service or terminate access to any party that violates these terms.
We do not guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance, updates, or outages from third-party providers like Twilio. We are not liable for damages from service interruptions.
To the maximum extent permitted by law, LARA Secure shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of our services or communications received through our platform. This includes, without limitation, damages for missed appointments, lost business opportunities, or reliance on AI-generated content.
Our total liability for any claim arising under these Terms shall not exceed one hundred dollars ($100).
You agree to indemnify and hold harmless LARA Secure, its officers, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or your violation of these Terms.
Our platform uses Twilio for phone and SMS, SendGrid for email delivery, and Google Calendar for scheduling, among other providers. Features involving third-party services are subject to those providers' terms. LARA Secure is not responsible for their practices or availability.
We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of Maryland. Any disputes arising under these Terms shall be resolved in the courts of Baltimore County, Maryland.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
If you have questions about these Terms of Service, contact us at:
LARA Secure L.L.C.
Email: admin@larasecure.io
Web: larasecure.io