Effective date: March 30, 2026
You received a message because you contacted that business first — by texting the business phone number or submitting a contact form on the business website. The business owner reviewed your inquiry and approved a reply before any message was sent to you.
You may continue the conversation by replying to any message. Your replies are delivered to the business owner through the same secure channel. The business may also send follow-up messages related to your inquiry, such as booking confirmations, scheduling updates, or answers to your questions.
To stop receiving messages, reply STOP at any time. You will not receive further messages from that number. Reply HELP for assistance.
We do not send unsolicited messages, marketing blasts, or automated recurring texts. Every conversation begins because you reached out first.
LARA Secure L.L.C. ("LARA Secure," "we," "us," or "our") provides a customer communication platform that helps local service businesses capture and respond to customer inquiries using AI. This page describes how and when we send SMS text messages, how customers consent to receive them, and how two-way conversations work.
LARA only sends text messages to people who contact a business first. Consent is established when a customer initiates communication through one of the following methods:
Text message (SMS): When a customer sends a text message directly to a LARA-powered business phone number, they are initiating a conversation and requesting a response. The text is captured, presented to the business owner for review, and the owner replies through LARA. By texting the business, the customer consents to receive SMS replies at that number.
Web form submission: When a customer fills out a contact, booking, or inquiry form on a business's website and provides their phone number, they are requesting the business to contact them. The form includes a consent notice (see below). By submitting the form with the consent checkbox selected, the customer expressly consents to receive SMS messages at the number provided.
In every case, the customer takes the first action. LARA does not send unsolicited messages, cold texts, or marketing blasts. Every first message to a new number includes opt-out instructions.
Submit an inquiry using the form below. The business owner will review your request and respond.
After the initial exchange, customers can continue the conversation by replying to any message. Replies are delivered to the business owner through LARA's secure portal. The business owner can review and respond through the same channel, maintaining a complete conversation history.
All messages in both directions — from customer to business and from business to customer — are captured and stored so the business has full context for every interaction. Customers do not need to repeat themselves across interactions.
The business owner reviews and approves every outbound message before it is sent. LARA does not send automated replies without business owner approval.
Messages sent through LARA are service-related and may include: acknowledgment that an inquiry was received, responses to questions about availability or pricing, appointment or booking confirmations, scheduling updates or changes, follow-up messages related to the customer's original request, and replies to customer-initiated text conversations.
The following are examples of typical messages exchanged through LARA-powered businesses.
Message frequency varies by conversation. Most inquiries involve two to five messages total. Ongoing conversations related to booking, scheduling, or service coordination may involve additional messages as needed. LARA does not send recurring scheduled messages or marketing campaigns.
Customers can stop receiving messages at any time by replying STOP to any message. Once a customer opts out, no further messages will be sent to that number unless the customer initiates contact again. Reply HELP for assistance or contact us at support@larasecure.io.
Standard message and data rates may apply depending on your mobile carrier and plan. LARA Secure is not responsible for carrier charges.
Mobile opt-in data, including phone numbers collected through SMS interactions, will never be shared with or sold to third parties or affiliates for marketing or promotional purposes. Conversation history is stored securely and is accessible only to the business that received the inquiry. For full details on how we handle personal information, see our privacy policy.
Messages are delivered via major US carriers including AT&T, Verizon, T-Mobile, and others. Carrier support is subject to availability.
If you have questions about this SMS policy, contact us at:
LARA Secure L.L.C.
Email: support@larasecure.io
Web: larasecure.io